Privacy Policy

How We Use Your Personal Information

We use your personal information to process your payments; fulfill your orders; send notifications to you related to your account, purchases, returns, exchanges or other transactions; create, maintain and otherwise manage your account; arrange for shipping; facilitate any returns and exchanges; and provide other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. 

Marketing and Advertising. We may send marketing, advertising and promotional communications by email, text message or postal mail, or show you advertisements for products or services.

Security and Fraud Prevention. We may use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement. We use your personal information to provide you with customer support, in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies. Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services. We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

User Generated Content

Users of our Site may choose to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Security and Retention of Your Information

Our Site uses bank-level security measures to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, we recommend that you do not use insecure channels (such as public WiFi) to communicate sensitive or confidential information to us. Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at contact@henryspets.com or contact us at 158 Pioneer Way NE, STE 1, Floyd VA 24091, United States.