I never recieved my order
I am so sorry to here that the Carrier did not deliver your package. I have sent you an email in response with a screenshot of the tracking information posted by UPS stating it was delivered Nov. 6th at 10:05am at the mailbox.. If you can confirm the shipping address so I can start a claim against UPS for non-delivery and I can also ship you out a replacement order today. I can ship that expedited so that you will receive it faster than standard shipping; of course at no cost to you. Please confirm: Shipping Address was/is: Jerrie Kitchens, 413 Patterson Loop, El Dorado Arkansas 71730
Please see email for screenshot of tracking.
Thanks for letting us know there was an issue with your shipment so that we can make things right for you.
-Kimberly
I am glad you were able to locate your package.. Please let me know if there is anything else I can assist you with.... Have a great week and a Happy Fall!!!
-Kimberly
I absolutely love this product. I use it for my squirrel and my rat and when it comes and when everything is shipped correctly, it’s an amazing product. My only problem is with the shipping. The first time I ordered I think they must’ve lost my package at the warehouse or something and then I ordered September 12 and finally this week October 27 they said that my package is coming to my doorstep while my package never arrived and it said it was delivered in Illinois and I live in Appleton so I would be giving it five stars because the product is quality but the shipping could be better
Hey Ashley, we are very sorry to hear about your disappointing shipping experience! It looks like this order was already replaced free of charge last month after it was confirmed to be lost, the original order being delivered this late is typical for a lost package with USPS, as far as it being delivered to the wrong address i'm not sure. I took a look at the order details and it was sent to the correct address so you would need to reach out to USPS for clarification on that as we don't have control over the delivery once it leaves our facility, we are sorry we couldn't be of more help on that aspect!
I was sent the mini easy-grip nipple with my regular nipple order. It is the perfect size for my flying squirrel rescue!
YAY!!! so glad to hear that Marsha.. Let us know if there is anything we can do for you in the future.. Happy Fall ! -Kimberly
These teats are awesome for tiny critters.
WE are so happy the lil ones love the treats.... Happy Fall! -Kimberly
I was almost out of kangaroo formula. I previously ordered wombaroo on eBay and it took three weeks to arrive. I ordered this on a Friday and it was here on Monday. I am so impressed
WE are so glad that we were able to get your product to you fast!! HAPPY FALL! -Kimberly