Shipping & Returns
US Shipping
Standard Shipping - Henry’s is proud to offer affordable, flat rate standard shipping on all US orders, including US territories and APO boxes. Standard Shipping is 3-5 business days (weekends and holidays not included) and will get perishable items to you in good condition.
Free Standard Shipping - Henry’s now offers free Standard Shipping for domestic US orders over $100. Excludes shipping estimate: if Standard Shipping is not listed as $0 during checkout, your order value is not high enough. As with paid Standard Shipping, it is a 3-5 business day (weekends and holidays not included) and will get perishable items to you in good condition.
Expedited Shipping - When you need your items faster, choose this 2-3 business day service (weekends and holidays not included).
Express and Overnight Shipping - For quickest service, Henry’s offers a variety of express and overnight services. All shipping rates are displayed during checkout and based on carrier estimates.
- USPS Express - 1-2 business days (weekends and holidays not included) to any US location.
- FedEx Priority Overnight - 1 business day service (weekends and holidays not included) that delivers the next day. Not available for PO boxes.
- FedEx Priority Overnight: Saturday Delivery - 1 business day (Saturdays included). FedEx offers their Saturday Delivery service for most US addresses. It includes an additional charge and costs more than the standard FedEx Priority Overnight.
International Shipping
Shipments to Canada
- Standard DDP - 7-30 business days (weekends and holidays not included). Starting at USD $22.95 (duties and taxes included).
- Expedited DDP - 3-5 business days (weekends and holidays not included). Starting at USD $29.95 (duties and taxes included).
Shipments to Other Counties
- All shipping rates are calculated in checkout based on shipping carrier estimates.
Returns & Refunds
US Orders
We 100% guarantee the quality of our products when shipped within the United States. If there is a considerable delay due to the shipping carrier or the product is received in poor condition, we will send out a replacement address as soon as possible. Any return or refund requests must be made within 30 days of the package’s arrival.
Damaged, defective, or missing items: Any issues with your order, such as missing or damaged items, must be reported within 7 days of delivery.
Perishable Items: All food items and treats are perishable and cannot be returned. If you notice an issue with a perishable item when it arrives, please contact us immediately after your order has been delivered.
Squirrel Doesn’t Like the Blocks?: If you have followed the instructions in the Healthy Diet for Squirrels and Picky Eaters handouts and your squirrel still doesn’t like flavor of Blocks you bought, email us at contact@henryspets.com and we will send samples of our other flavors to find one your squirrel prefers.
Returns: Unused, unopened items may be returned for a refund within the first 30 days. Just sign into your account, click on My Account, click the Return an Item link, and then click the Return Item(s) button. If you do not have an account, contact us via (540) 745-3334 or contact@henryspets.com for assistance. Please provide your order number to expedite the process. Once we receive the items, your purchase price (minus the shipping) will be refunded.
Returns Address
Henry’s Healthy Pets
158 Pioneer Way NE
STE 1
Floyd, VA 24091
International Orders
Due to the variability in international shipping times, we cannot guarantee the delivery of products in a timely manner by the shipping carrier.
International customers are responsible for all customs duties, fees, taxes, or other charges that may be due upon receipt of your package. These charges are not included in the shipping cost unless otherwise stated. If a package is returned to us due to unpaid duties or taxes, we may refund the cost of any nonperishable items in good condition, minus shipping charges. Perishable items will not be refunded.